Country-specific returns
The new Canada and UK terms below apply only to orders placed after these terms are published and disclosed before purchase. Previously agreed terms remain unchanged.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@springandstitch.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@springandstitch.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@springandstitch.shop.
Orders delivered to Canada are final sale for change-of-mind returns and exchanges. Our voluntary U.S. 30-day return window does not apply. This does not remove cancellation, refund, repair or replacement rights required by applicable consumer law, including rights relating to faulty, damaged or misdescribed goods.
Our voluntary U.S. 30-day return window does not apply. For standard catalogue products, you may notify us that you wish to cancel within 14 days after delivery. You then have a further 14 days after notifying us to send the goods back.
To cancel, email hello@springandstitch.shop with your name, order number and a clear statement that you wish to cancel. You do not need to give a reason or use a particular form. Contact us for return instructions and the appropriate receiving location in the United States.
You are responsible for the direct cost of return shipping to the United States for a change-of-mind cancellation. International return postage can be substantial. This responsibility is disclosed before purchase. Where an item cannot normally be returned by post, the required return-cost information will be provided before purchase. If you ask us to arrange a prepaid return label, we will confirm the actual postage cost with you before arranging it.
We refund the product price and the original basic delivery charge where legally required. If you chose a delivery service more expensive than our basic option, only the basic delivery charge must be refunded. No restocking or $89 processing fee applies to a statutory UK cancellation. Any permitted deduction for handling beyond what is necessary to establish the goods' nature, characteristics and functioning is subject to applicable law.
Refunds are made to the original payment method unless another method is agreed. We may withhold the refund until we receive the goods or evidence that they have been returned, whichever is earlier, and will issue the refund within the legally required timeframe.
We are not relying on a bespoke-goods exception to remove cancellation rights for ordinary catalogue selections. Any future exception for genuinely personalised or customer-specified products will be assessed and disclosed separately before purchase.
These terms do not limit your rights to legally required remedies. Contact hello@springandstitch.shop for assistance. Where applicable law requires us to pay reasonable return-shipping costs, we will do so. The customer-paid change-of-mind postage provision does not override those requirements.