Your Privacy Choices
Data Sharing Opt-Out & Privacy Policy
Opt Out of Data Sharing
If you are a California resident and would like to opt out of the "sharing" of your Personal Information under the CCPA, or if you are a resident of another state and would like to opt out of the use of your Personal Information for targeted advertising purposes, please contact us using one of the options below.
Please mention that you are making a "CCPA Opt-Out" or "Targeted Advertising Opt-Out" request in your message.
Introduction
We at Spring & Stitch™, as well as our affiliates (collectively, "we," "us," or "our") respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (this "Policy").
This Policy describes (1) the types of information we may collect from you or that you may provide to us when you visit springandstitch.shop or interact with us by phone, mail, or email, and (2) our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Policy carefully. By accessing or using our Website, you agree to this Policy. If you do not agree with our policies and practices, you may choose not to use our Website. This Policy may change from time to time — we will post any updates here and update the "Last Modified" date above.
Information We Collect About You
We may collect several types of information from and about users of our Website, including information by which you may be personally identified ("Personal Information"). Specifically, we may collect:
- Personal identifiers & contact information — full name, postal address, email address, telephone number, IP address, or mobile device ID
- Payment information — credit/debit card details processed securely by our third-party payment processor; we do not directly store full payment card data
- Commercial information — purchase history and records of products or services obtained
- Custom order details — fabric selections, product specifications (skirt style, rebounder dimensions, color preferences), and special instructions for handmade-to-order products including The Bounder™ and The Hopper™
- Photos, images, or videos — content you choose to provide in connection with reviews or feedback
- Technical information — browser type, OS, device info, geographic region, access logs, and clickstream data
- Internet activity — browsing history, search history, and interactions with our Website or advertisements
- Inference data — profiles reflecting your preferences, patterns, and behavior derived from the above
- Any other information you voluntarily provide through forms, messages, or social media interactions
Sensitive Personal Information
We do not knowingly collect Sensitive Personal Information such as government-issued ID numbers, precise geolocation, racial or ethnic origin, religious beliefs, genetic or biometric data, health information, or information concerning your sex life or sexual orientation.
In the event we do collect any Sensitive Personal Information, we will use it only on a limited basis as required or permitted by applicable law — for example, to perform services you requested, ensure security and integrity, or fulfill legal obligations.
How We Collect Information
We primarily collect Personal Information directly from you when you:
- Register for an account on our Website
- Make a purchase of our products or services, including orders for The Bounder™, The Hopper™, cover sets, and related accessories
- Sign up to receive our emails, newsletters, or promotional information
- Respond to a voluntary survey
- Contact us with product or service inquiries or to report a problem
- Register for our affiliate program through UpPromote
- Interact with us by phone, mail, email, or social media direct messages
- Post publicly to the Website (User Contributions)
Technical & Automatic Collection
As you navigate through and interact with our Website, we or our third-party service providers may automatically collect Technical Information using cookies, web beacons (clear gifs, pixel tags), and other embedded tracking technologies. This includes browser type, operating system, geographic region, access timestamps, pages visited, and clickstream analytics.
How We Use Your Information
We may use the information we collect about you, including Personal Information, to:
- Provide our Website and its contents to you
- Process and fulfill orders for our handmade-to-order products, including managing production timelines (typically 4–6 weeks), shipping, and delivery
- Respond to your inquiries and support requests
- Process purchases and transmit information to our third-party payment processor
- Update and maintain customer, subscription, and email lists
- Carry out advertising, promotional, and marketing purposes
- Perform research and development to improve our products and services
- Notify you about changes to our Website, products, or this Policy
- Maintain the safety, security, and integrity of our Website and business
- Respond to lawful requests including court orders, subpoenas, and government requests
- Evaluate or conduct a merger, divestiture, or similar corporate transaction
Use of Personal Information for Marketing Purposes
We (and certain third-party service providers acting on our behalf) may use your information for advertising, promotional, and other marketing purposes, including:
- Providing promotional content regarding our own products and services, including special offers
- Providing content regarding products and services of affiliates or third parties we believe may be of interest to you
- Personalizing your Website experience and delivering targeted content and ads on our Website and third-party sites
- Using third-party tools to advertise to individuals with similar interests or demographics
If you do not want us to use your information in this manner, see Section 13 (Your Rights & Choices) for information on how to opt out.
Aggregated & De-Identified Data
We may convert or combine some Personal Information into de-identified or aggregated data that does not disclose any individual's Personal Information. We may use and disclose such de-identified or aggregated data to third parties for any lawful purpose.
User Contributions
You may provide information to be posted on public areas of our Website, such as images, photos, videos, written feedback, and reviews ("User Contributions"). Your User Contributions are posted at your own risk. We cannot control the actions of other users who may have access to your User Contributions.
Tracking & "Do Not Track"
We may collect Personal Information about your online activities over time and across third-party sites for tracking purposes when you use our Website. However, we do not currently allow third parties to collect Personal Information through our Website for their own separate tracking purposes.
Our Website does not respond to "do not track" signals sent by your computer, browser, or mobile device.
Third-Party Analytics & Advertising Services
Google Analytics
We use Google Analytics to track and analyze traffic and usage statistics. We may also use Google Analytics Advertising Features including Remarketing, Google Display Network Impression Reporting, Demographics and Interest Reporting, and Google Ads. You can opt out via your browser's "Ads Settings," the Google Analytics Opt-out Browser Add-on, or the Network Advertising Initiative's Consumer Opt-Out page.
Meta Business Tools
We may use advertising services provided by Meta (Facebook/Instagram), including Meta Pixel, Conversions API, and App Events via Facebook SDK, to provide measurement services and target ads. We may share email addresses with Meta for lookalike audience targeting. You can opt out via the Network Advertising Initiative's Consumer Opt-Out page or your Facebook/Instagram privacy settings.
Shopify
Our Website is hosted on Shopify Inc. Shopify may collect your Personal Information in accordance with its own privacy practices to operate our online store, process orders and payments, and provide analytics. Please review Shopify's Privacy Policy for more information.
Disclosure of Your Information
We may disclose your Personal Information to third parties in the following circumstances:
- Service providers — contractors and vendors who support our hosting, maintenance, operations, and promotion, including: Shopify (website hosting), payment processors (Visa, Mastercard, Amex, PayPal, Diners Club, Discover), shipping and tracking services, UpPromote (affiliate program management), and analytics/advertising providers
- Business transfers — to a buyer or successor in the event of a sale, merger, divestiture, or similar corporate transaction
- Legal obligations — to comply with court orders, laws, legal processes, or government requests
- Protection of rights — to enforce legal agreements or protect the rights, property, or safety of our users or others
- With your consent — for any other purpose disclosed when the information is provided
No Sale of Personal Information
We do not sell, and in the past 12 months we have not sold, any Personal Information to third parties.
Retention of Your Information
We will retain your Personal Information for no longer than is reasonably necessary to achieve the legitimate business purposes stated in this Policy, unless a longer retention period is required by applicable law. Factors we consider include the original purpose for collection, the nature of the information, and our legal or contractual obligations.
Our Website and electronic messages may include links to third-party websites. These sites have their own privacy policies and are not governed by this Policy. We are not responsible for the privacy practices of any third-party site, and the inclusion of a link does not constitute an endorsement.
Your Rights & Choices
You have certain choices regarding the Personal Information you provide to us:
- Cookies — you can set your browser to refuse all or some browser cookies, though this may limit your ability to use certain features of our Website
- Marketing communications — email hello@springandstitch.shop or click "Unsubscribe" in any promotional email to opt out of marketing messages (this opt-out does not apply to transactional or order-related communications)
- Request to Know — request disclosure of the Personal Information we have collected about you in the past 12 months
- Request to Correct — request that we correct or update your Personal Information
- Request to Delete — request that we delete your Personal Information
To submit any of the above requests, email hello@springandstitch.shop and indicate the type of request you are making. We will verify your identity and respond as required by applicable law. You may also designate an authorized agent to act on your behalf with appropriate written authorization or power of attorney.
No Differential Treatment. If you exercise any of these rights, you will not receive differential treatment from us (e.g., different prices or quality of services), except as permitted by applicable law.
Opt-Out of Data Sharing / Targeted Advertising
In certain cases, our disclosure of your Personal Information to third-party advertising service providers may constitute "sharing" as defined under the CCPA. We may share your Technical Information and/or Internet Activity with such providers for the purpose of delivering personalized or behavioral advertisements across other websites and services.
Please note: Our data sharing practices do not involve (1) the sharing of any Sensitive Personal Information, or (2) the sharing of information about individuals we know are under the age of 16.
To exercise your opt-out rights, email hello@springandstitch.shop and include "CCPA Opt-Out" or "Targeted Advertising Opt-Out" in your message.
Submit Opt-Out RequestCalifornia & State-Specific Disclosures
California "Shine the Light"
California residents may request a list of certain categories of Personal Information we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. Email hello@springandstitch.shop with the subject "California Shine the Light." Note: we do not currently disclose Personal Information to third parties for their direct marketing purposes without your separate consent.
Nevada Residents
Nevada residents who wish to exercise sale opt-out rights under Nevada Revised Statutes Chapter 603A may email hello@springandstitch.shop with the subject "Nevada Sale Opt-Out Right." Note: we do not currently sell data triggering that statute's opt-out requirements.
Users Outside the United States
Our Website is hosted in the United States. If you are accessing our Website from the European Union, Canada, Asia, or any other jurisdiction with laws governing personal data that differ from U.S. laws, by using our Website and providing your Personal Information, you are expressly consenting to the transfer of your Personal Information to the United States and other jurisdictions as described in this Policy.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age, and no one under age 18 may provide any information through our Website. We do not knowingly collect Personal Information from children under 18. While our Hopper™ product is designed for children's use, all purchases are made by adults and we do not collect Personal Information from the children who use our products.
If you believe we might have any information from or about a child under age 18, please contact us immediately at hello@springandstitch.shop.
Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information over the Internet is not completely secure. Although we have implemented security measures we believe are adequate, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk.
Changes to Our Privacy Policy
We post any changes we make to this Policy on this page and update the "Last Modified" date at the top. If we make material changes to how we collect or use your Personal Information, we will notify you by email to the primary email address on your account and through a notice on our Website home page.
Your continued use of the Website after we make changes is deemed to be acceptance of those changes. We will not use your Personal Information for additional purposes beyond those disclosed in this Policy without providing notice and obtaining your consent.
Contact Information
We are Spring & Stitch™. To ask questions or submit comments about this Policy or our privacy practices, please contact us:
Returns & Refund Policy
We stand behind every product we make. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery under the following terms.
Return Shipping Fee
A $69 return shipping fee will be deducted from your refund to cover the cost of return transit. This fee applies to all approved returns and will be reflected in the refund amount issued to your original payment method.
Consumer-Damaged Products
Products that have been damaged by the consumer are not eligible for return or refund. This includes, but is not limited to: tears, cuts, burns, stains, structural damage resulting from misuse or overloading, pet damage, and any modifications made to the product after delivery.
Made-to-Order Policy
Because every Spring & Stitch product is custom-made to your specifications (fabric selection, color, and size), we cannot accept returns for change of mind outside the 30-day return window. Returns initiated after 30 days of delivery will not be accepted.
How to Initiate a Return
To start a return, email us at hello@springandstitch.shop within 30 days of delivery with your order number and reason for return. We will review your request and provide return instructions. Refunds are issued to your original payment method within 5–10 business days of receiving the returned item.